What We Collect and Why We Collect It
When you open an account, we collect the information needed to verify your identity, process your deposits and withdrawals, and keep your wallet secure. This includes your name, contact details, device identifiers, and transaction records tied to your bKash, Nagad, or Rocket payments. We do not
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sell this data to third parties. Payment records are retained for the period required by applicable financial regulations in your region — after that window closes, transaction logs are purged from active systems on a rolling schedule. Session data, including IP address and device type, is
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collected automatically when you access the platform on mobile or desktop. We use this to detect unusual login patterns and flag account access that does not match your usual behaviour. If you connect via a mobile wallet like Nagad or Rocket, the transaction reference number is
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logged on our side for reconciliation purposes only. You can request a summary of the data we hold on your account at any time through the support channel. Eligibility to use this platform and the rights available to you under this policy depend on your local
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law and the region from which you access the service.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.